Operations and Merchandise Coordinator

Summary

Join a dynamic team as an Operations & Merchandise Coordinator, overseeing international manufacturing process and production logistics, contributing to product development and design.

Requirements

• At least 3-4 years of experience in e-commerce operations (merchandising, inventory management)
• Proven experience with e-commerce platforms such as Shopify, Magento, or WooCommerce
• Strong verbal and written English communication skills
• Data-driven problem solver with proficiency in analytics and reporting tools (Excel, Google Sheets, Google Analytics, etc.)
• Familiarity with project management tools like ClickUp, Monday.com or Asana
• Proactive mindset; can take initiative to identify and solve problems
• Strong time management and context-switching ability

Responsibilities

• Drafting & Initiating Purchase Orders: Place POs with appropriate manufacturing partners to ensure available retail inventory, track material inventory for future PO ordering
• Documentation Maintenance: Maintain accurate PO records on supplier documents and complete monthly reconciliations of our records to promote high accuracy. Insert freight costs, packing lists, and other shipment related documents into operations software
• ClickUp Project Management: Lead merchandising systems to ensure effective project management of both in-department and cross-functional priorities
• Freight-In Management: Manage inbounds shipments from manufacturers, working with our 3PL and logistics providers to ensure accurate compliance, from supplier comms to warehouse receiving appointment
• Production Problem-Solving & Coordination: Communicate regularly with upper management regarding problems or issues impacting production
• PO Finalization & QA Documentation: Prepare QA visits and present QA reports to team ahead of approving release of production funds. Provide appropriate sorting information such as UPC & SKU-Numbers to supplier
• Team Participation: Liaise with Department Leader to evaluate budgets and cash flow to find ways to plan inventory ahead of time based on specific SKU, participate in operations all-hand meeting
• Rock Ownership: Take the reigns on key operational projects and be the sole person responsible for the completion of said area

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: 10 days annually, plus public holidays and sick leave
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Access to resources for professional growth