Operations Assistant

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Professional Recruiters

πŸ“Remote - Philippines

Summary

Join our team as an Operations Assistant – Automation & Process Optimization! This full-time remote position, open to candidates in the Philippines, India, Brazil, or South America, reports to the Director of Operations. You will manage and optimize backend tools, set up and maintain automations, collaborate on process improvements, troubleshoot issues, and support AI tool enhancement. The ideal candidate has 1–2+ years of experience in operations, automation, or backend support and strong knowledge of automation platforms. Demonstrated experience with case studies or real-world projects is preferred. Bonus points for API or low-code/no-code development knowledge.

Requirements

  • 1–2+ years of experience in operations, automation, or backend support (or equivalent hands-on projects)
  • Strong knowledge of automation platforms such as Zapier, Make, or similar tools
  • Ability to troubleshoot technical issues and communicate clearly about backend systems
  • Strong attention to detail and process-oriented thinking
  • Demonstrated experience via case studies or real-world projects (preferred over tenure)

Responsibilities

  • Manage and optimize backend tools including Shopify, ShipBob, Aftership, and Gorgias
  • Set up, maintain, and improve automations using tools such as Zapier, Make (Integromat), and AI-powered platforms
  • Collaborate with the Director of Operations to identify bottlenecks and implement scalable solutions
  • Monitor system issues, troubleshoot bugs, and proactively resolve automation errors
  • Support the enhancement of SOPs and backend processes across departments
  • Assist with training and fine-tuning of AI tools (e.g., Gorgias AI) for improved customer experience and support automation
  • Explore and suggest new tools or systems that improve operational efficiency

Preferred Qualifications

  • Familiarity with eCommerce tools (Shopify, ShipBob, Aftership) is a plus but not required
  • Basic knowledge of APIs or low-code/no-code development
  • Self-starter with the ability to manage tasks independently
  • Quick learner of new tools and systems
  • Strong written and verbal communication skills
  • Flexible and adaptable in a growing startup environment

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