Operations Associate

Summary

Join our Customer Operations team as a proactive and detail-oriented Operations Associate! This role offers a unique opportunity to support strategic initiatives and provide essential operational partner support within the EU. You will assist with complex project execution, develop a deep understanding of stakeholder workflows, support business case creation, and demonstrate flexibility in handling shifting priorities. The ideal candidate thrives in fast-paced environments, possesses a collaborative and analytical mindset, and is eager to learn and grow. This position involves data analysis, report preparation, invoicing coordination, and system improvement support. You will also act as a contact for certain queries, supporting relationship management and service performance monitoring.

Requirements

• 2+ years of experience in operational support, project coordination, or strategy roles (insurance or technology sectors preferred)
• Data fluency and problem-solving skills; able to analyze data, evaluate options, and implement effective solutions
• Proven ability to manage and execute multiple operational and strategic projects, meeting deadlines in a dynamic environment
• Excellent organisational skills with attention to detail for managing data and financial processes
• Effective communicator—able to convey updates and insights clearly to diverse audiences
• Collaborative, adaptable, and proactive approach to building positive relationships - both with internal stakeholders and externally PCW partners
• Self-driven and able to work independently within a distributed team
• Basic financial acumen for handling invoicing and reporting tasks
• Ability to work in a remote environment
• Excitement to learn about and adopt AI and next-generation technologies as part of operational transformation

Responsibilities

• Assist with the execution and tracking of complex, cross-functional projects by coordinating project goals, timelines and resources across functions such as Product, Claims, Underwriting, Analytics, and Systems, ensuring solution alignment and proactive communication
• Develop a deep understanding of stakeholder and partner team initiatives and workflows, maintaining up-to-date visibility on progress, dependencies, and priorities
• Support the creation of business cases and operational improvements through data gathering, analysis, and financial insights, contributing ideas for greater business impact
• Demonstrate flexibility and adaptability when handling shifting tasks or priorities, stepping up to take on new responsibilities as business needs evolve
• Embrace opportunities to learn new technologies, tools, and industry advancements, including AI and next-generation operational systems
• Gather and validate data from various online portals, preparing centralised reports and dashboards
• Coordinate invoicing activities, including compiling monthly sales summaries for reporting
• Manage and ensure the accuracy and compliance of all sales file submissions, data, documentation, and reporting, promptly resolving any issues
• Support system and process improvements by raising change requests and assisting with testing
• Act as a contact for certain queries, supporting relationship management and monitoring service performance