Morty is hiring a
Operations Associate

Summary

Join Morty, a mortgage platform that empowers loan officers and mortgage brokerages to build their own businesses under their own brand. We're seeking a detail-oriented Operations Associate with exceptional writing and organizational skills.

Requirements

• Bachelor’s degree, or equivalent, in Communications, Business, or a related field
• Exceptional writing, editing, and communication skills
• Highly organized, with the ability to prioritize and multitask
• Strong attention to detail and problem-solving abilities
• Excellent project management abilities
• Able to work in a fast-paced, dynamic environment

Responsibilities

• Collaborate with internal teams to identify opportunities for workflow enhancements and operational improvements
• Contribute to various operational initiatives to ensure compliance and best practices across the platform
• Support ongoing improvements to our platform support resources and help build out a knowledge base over time
• Oversee and manage the platform support inbox, ensuring timely and effective responses to user inquiries
• Assist in user lifecycle management, including supporting onboarding and offboarding processes
• Track and analyze key operational metrics to ensure continuous improvement

Benefits

• 401k
• Unlimited PTO
• Hybrid working
• 100% covered health insurance (medical, dental, and vision)