Sales Operations Associate

Summary

Join Patreon as a Sales Operations Associate and play a critical role in supporting creator-facing and go-to-market teams. Based in New York, San Francisco, or remotely, you will act as the Salesforce system administrator, managing data, processes, and reporting. You will support program development, ensure data accuracy, optimize tools, and collaborate with cross-functional teams. This role requires 3+ years of experience in sales/marketing operations with a passion for Salesforce. Success in this position demands strong analytical, communication, and organizational skills. Patreon offers a competitive benefits package including unlimited paid time off, healthcare, and more.

Requirements

• 3+ years of experience in sales/marketing operations roles and passion for CRM (Salesforce) development and optimization
• Compiling lifecycle metrics and streamlining reporting
• Excellent written and verbal skills, effective at facilitating open and sometimes difficult community/customer conversations with a positive, solutions-oriented outlook
• Able to sequence tasks and manage time effectively

Responsibilities

• Build and maintain reports and dashboards to provide day-to-day visibility into creator health and engagement, team performance, and pipeline
• Manage recurring reporting processes (weekly, monthly, quarterly) and respond to ad hoc data requests with a firm SLA
• Provide execution support for existing and in development programs
• Own data hygiene processes, ensuring creator records, opportunities, and account data are accurate and up-to-date
• Build and maintain workflows, validation rules, and process automations to streamline team operations
• Support the implementation of any new Salesforce features or tools to enhance productivity
• Partner with Creator management teams to translate business and Salesforce needs into data-driven insights
• Act as the first point of contact for sales tool troubleshooting and technical support for the Creator facing teams

Preferred Qualifications

Direct experience with creators or as a creator

Benefits

• Unlimited paid time off
• Healthcare
• Company holidays and recharge days
• Commuter benefits
• Lifestyle stipends
• Learning and development stipends
• Patronage
• Parental leave
• 401k plan with matching