Operations Associate

Summary

Join Snapdocs, a rapidly growing company revolutionizing the mortgage market, as an Operations Associate. You will play a crucial role in ensuring the smooth and error-free execution of closing documents for our Notary Connect transactions. This part-time position requires attention to detail, a fast-paced work style, and a passion for exceptional customer experiences. Responsibilities include quality reviews, scheduling notaries, resolving issues, making outbound calls, and performing quality control activities. The ideal candidate possesses strong communication skills, experience with title and loan documents, and the ability to thrive in a dynamic team environment. The position offers competitive hourly rates and a comprehensive benefits package.

Requirements

• High school diploma required
• A minimum of 1-2 years of related work experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications
• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Positive with a natural drive to help people, must be customer service oriented
• Curious and has a learning mindset; eager for feedback
• Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
• Detail oriented
• Thrives in a team environment

Responsibilities

• Performs post close quality reviews and reports errors for resolution
• Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touchpoints and helps prevent any issues during the lifecycle of an order
• Completes special projects as requested by their manager
• Maintains regular and punctual attendance
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Preferred Qualifications

Experience with title and loan documents is preferred

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance