HR Operations Associate

Summary

Join Clover Health's People Operations team as an HR Operations Associate and become a key partner to the HR Business Partner team, driving operational excellence. You will manage employee records in ADP, provide regular reporting, manage the background check process, and identify areas for process improvement. This role requires experience with ticketing systems (ServiceNow), HRIS (ADP), and partnering with various teams. Success involves executing annual cycles, crafting a great employee experience, building strong partnerships, and providing subject matter expertise. Clover offers a competitive salary, equity, performance-based bonuses, 401k matching, and comprehensive benefits including medical, dental, vision, and mental health resources. They also provide professional development opportunities and a remote-first culture.

Requirements

• You have spent time coordinating complex, cross-functional, people-oriented projects
• You have experience working with a ticketing system in a support role (we use ServiceNow) and using an HRIS (we use ADP)
• You have experience partnering with HRBPs, Recruiting, Learning and Development, IT, and other teams within G&A functions
• You are excited to create exceptional, repeatable programs
• Jumping in where needed and adapting to shifting priorities is your calling card
• You have strong attention to detail, knowledge of basic HR policies and compliance best practices
• You have the ability to manage and prioritize multiple tasks, thriving in a fast-paced, evolving environment

Responsibilities

• Be the key partner for our HR Business Partner team for driving operational excellence
• Manage employee records, including processing manager or title changes, ensuring appropriate data in our HRIS (ADP), and conducting exit interviews
• Provide regular reporting and data to the HR team and business leaders
• Manage our background check adjudication process, including both new hires and programmatic reviews
• Identify patterns in support requests and drive process improvements
• Annual Cycles: Executing logistics of programs including the Annual Review Cycle, offboarding, employee data, and more
• Employee Experience: Craft a reputation for creating a great experience for our employees, both through support and scalable programs
• Trusted Partnership: Build strong bonds with the teams you are a close partner to
• Subject Matter Expertise: Drive ticket resolution to inbound questions via our support queue (ServiceNow) within an SLA

Benefits

• Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities
• Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions
• We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage
• We understand the importance of mental health in fostering productivity and maintaining work-life balance
• To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy
• Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location
• Developing internal talent is a priority for Clover
• We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents