Operations Coordinator

Summary

Join California Closets as their Operations Coordinator, Salesforce! This role centers around supporting the company's transition to a Salesforce platform. You will build and lead a community of Salesforce Champions, act as a Salesforce point person for business users, and collaborate with the Salesforce Core team. The position requires cross-functional work and a proactive mindset. Responsibilities include training support, issue documentation, report creation, and providing user support. Experience in operations support and Salesforce is essential.

Requirements

• 1-3 years’ experience operations support and/or Sales Force support
• Must possess strong critical thinking, problem solving, time management, and organizational skills with the ability to work under pressure
• Excellent time and project management abilities
• Comfortable with Excel , have some understanding of databases

Responsibilities

• Build and lead our community of “Salesforce Champions” to understand feature benefits and best practices and collaborate with Sales Force Core team providing updates, challenges, questions, etc
• Act as a Salesforce point person to support our business users in their adoption of the platform (enhancement and changes)
• Support the Operations Sales Force Trainer with: Implementation timelines
• Support the Operations Sales Force Trainer with: Training presentations
• Support the Operations Sales Force Trainer with: Training calendar invites
• Support the Operations Sales Force Trainer with: Preparation of CCO and Franchise rollout of content delivered
• Admin and calendar tasks as assigned to support the Operations and Technology teams
• Support both corporate-owned and franchise locations with questions and documenting issues
• Supporting of ongoing releases ensuring that training is in place and office hours scheduled
• Create reports to validate user requests and enhancements
• Provide drop-in support to business users in Salesforce office hours
• Manage new duties when assigned, using discretionary judgment to understand and balance corporate priorities and long-range success

Preferred Qualifications

• Experience with Salesforce CRM system, DASH, CAD a plus
• Previous experience and knowledge of California Closets business/operating practices a plus
• A natural problem solver with a strong desire to learn more about CRM - ideally having Salesforce experience