Operations Intern

Summary

Join Careem as an Operations Intern and play a hands-on role in supporting the day-to-day execution of Careem DineOut, a new food and beverage discovery engine in KSA. You will support partner onboarding, maintain restaurant content, coordinate with sales and operations teams, track performance and issues, improve internal processes, and conduct QA audits. This high-impact internship is ideal for someone eager to learn the ins and outs of operations in a fast-paced tech company. The role involves ensuring smooth onboarding for restaurant partners and efficient backend processes. Success will be measured by turnaround time, data accuracy, issue resolution, and responsiveness.

Requirements

• Strong attention to detail : You’re meticulous with data and have high standards for accuracy
• Structured mindset : You can juggle many moving parts and keep things organized
• Eagerness to learn : You’re curious about operations, tech, and how things work behind the scenes
• Team player attitude : You collaborate well and are comfortable working cross-functionally
• Professional Working Fluency in English and Arabic

Responsibilities

• Support partner onboarding : Collect and validate partner documents, menus, and bank details; ensure timely and accurate data entry into internal systems
• Maintain restaurant content : Help ensure partner restaurant information (offers, timings, images, menu) is always up to date on the app
• Coordinate with Sales & Ops : Work closely with the sales and operations teams to ensure a seamless handover from signed partner to live status
• Track performance & issues : Monitor partner performance and flag operational issues (e.g. invalid redemptions, offer mismatches) for resolution
• Improve internal processes : Identify inefficiencies or bottlenecks in the onboarding or listing process and suggest improvements
• Conduct QA audits : Occasionally visit restaurants or check listings to validate offer quality and compliance

Benefits

• Work and learn from great minds by joining a community of inspiring colleagues
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential
• Explore new opportunities to learn and grow every day
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes