Operations Intern

Summary

Join Kiva's U.S. Operations Internship program and contribute to expanding financial access to underserved communities. As a Kiva U.S. Operations Intern, you will play a vital role in supporting entrepreneurs throughout the loan origination process, from application to fundraising. Key responsibilities include screening loan applications, supporting borrowers, managing delinquency, piloting process improvements, and collaborating with partners. This 6-month, part-time (24-32 hours/week), remote volunteer position offers valuable professional development and a modest stipend. The internship runs from July 15th, 2025, to December 31st, 2025, and requires authorization to work in the U.S. on a permanent, full-time basis. Gain experience in microfinance, non-profit operations, and build your professional network.

Responsibilities

• Screening and approving loan applications alongside our review team
• Supporting borrowers via text and phone calls throughout their fundraising campaign
• Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track
• Piloting process and infrastructure improvements to our operations
• Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience
• Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva
• Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike
• Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives
• Improving training materials and resources for Capital Access Managers

Preferred Qualifications

• At least 21 years of age or older by July 15th, 2025
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Benefits

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
• References are gladly given for successful participants
• Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers