Operations Intern

Summary

Join Kiva's U.S. Operations Internship program and contribute to expanding financial access to underserved communities. As a Kiva U.S. Operations Intern, you will play a vital role in supporting entrepreneurs throughout the loan origination process, from application to fundraising. You will screen and approve loan applications, support borrowers, manage delinquency, and pilot process improvements. This 6-month, part-time (24-32 hours/week), remote volunteer position offers valuable experience in microfinance, process improvement, and data analysis. The internship provides professional development workshops, access to Kiva's network, and a monthly stipend to offset expenses. This is a fantastic opportunity to gain in-demand job skills and contribute to Kiva's mission.

Responsibilities

• Screening and approving loan applications alongside our review team
• Supporting borrowers via text and phone calls throughout their fundraising campaign
• Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track
• Piloting process and infrastructure improvements to our operations
• Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience
• Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva
• Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike
• Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives
• Improving training materials and resources for Capital Access Managers

Preferred Qualifications

• At least 21 years of age or older by July 15th, 2025
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Benefits

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
• References are gladly given for successful participants
• Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers