Operations Lead

Summary

Join OKX, a leading global cryptocurrency exchange, as a key member of our team driving KOL (Key Opinion Leader) growth and strategic partnerships in Northeast Asia. You will develop and implement strategies to acquire and retain high-value KOLs, optimizing their user lifecycle and driving key performance indicators (KPIs) like transaction volume and revenue. This role demands strong data analysis skills, exceptional communication and project management abilities, and a proven track record of success in client-focused roles within the region. You will collaborate extensively with cross-functional teams to ensure alignment with business objectives. OKX offers a competitive compensation package and a range of employee benefits, including L&D programs, team-building activities, wellness allowances, and comprehensive healthcare.

Requirements

• At least 6 years of experience in a client-focused role within Northeast Asia
• Proficient in data analysis and the use of analytics tools to drive decision-making
• Strong customer service orientation with excellent problem-solving and organizational coordination skills
• Exceptional leadership, communication, and project management capabilities
• Fluency in both the local language and English, with impeccable written and verbal communication skills

Responsibilities

• Develop and Implement KOL Growth Strategies
• Analyze KOL data, competitor trends, and KOL behavior to identify growth opportunities
• Develop and implement affiliate user lifecycle strategies
• Customize KOL Retention Services
• Lead efforts to retain new KOLs and high-value (whale) KOLs through targeted campaigns and personalized support
• Optimize post-boarding processes to enhance KOL experience and drive loyalty
• Develop affiliate user growth campaigns to drive first-time transactions, transaction volume, revenue and AUM KPIs for KOLs
• Collaborate with the shilling community to execute campaigns in partnership with KOLs
• Partnerships and Alliances
• Identify and establish strategic partnerships to facilitate business growth and enhance KOL market penetration
• Negotiate and collaborate with partners to achieve mutually beneficial outcomes
• Data Analysis and Performance Optimization
• Leverage data-driven insights to measure performance, identify bottlenecks, and refine KOL strategies
• Conduct A/B testing and implement iterative improvements to enhance conversion rates and KOL engagement
• Cross-Functional Collaboration
• Collaborate with various departments like global marketing, product, legal & compliance, and customer service to align growth initiatives with Northeast Asia business objectives
• Ensure seamless communication and coordination across teams to achieve cohesive growth strategies

Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants