Operations Lead, Customer Success

Summary

Join Panoptyc, a rapidly growing, fully remote company revolutionizing loss prevention, as an experienced Operations Lead, Customer Success. In this crucial role, you will optimize workflows, manage the HubSpot CRM, configure reporting tools, and implement automation to support Customer Success, Sales, and Support teams. You will work closely with directors and department heads to enhance operational efficiency. This position requires strong analytical, communication, and problem-solving skills, along with proficiency in CRM and reporting tools. The ideal candidate will have experience in operations, CRM management, or process optimization, and a proven track record of process improvement. The position is full-time, located in the Philippines, and requires availability during US business hours.

Requirements

• 3-4 years of experience in operations, CRM management, or process optimization
• Proficiency in SQL and scripting is critical for automation and data management
• History of process improvement and documentation to enhance operational efficiency
• Proficiency in HubSpot CRM, Retool, and reporting tools (e.g., Looker, Tableau, or Google Data Studio)
• Strong ability to analyze workflows and implement improvements that drive efficiency
• Experience working with cross-functional teams to deliver solutions for Support, Success, and Sales
• Excellent communication and stakeholder management skills
• Strong problem-solving skills with a data-driven approach to decision-making
• Ability to work effectively in a remote environment and manage multiple priorities
• Availability to work during US business hours

Responsibilities

• Work closely with directors and department heads to understand team needs and optimize workflows
• Manage and prioritize the queue of incoming process improvement requests
• Own and maintain the HubSpot CRM instance, ensuring it is fully optimized for business needs
• Configure and optimize Retool and reporting tools to enhance team efficiency
• Oversee and maintain the marketing email system to support customer engagement initiatives
• Implement workflow automation and process standardization to drive efficiency
• Provide technical support and troubleshooting for CRM and reporting tools

Preferred Qualifications

• Experience with marketing automation tools and managing email campaign workflows
• Background in customer success operations or SaaS environments
• Familiarity with API integrations and workflow automation
• Prior experience in data analytics and business intelligence

Benefits

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Salary: $12 USD / hr
• Location: Philippines