Operations Manager

Summary

Join Brew Digital as their Operations Manager and play a key role in ensuring successful project delivery, business growth, and team support. You will lead the Project Management team, collaborate with other departments, and support the Senior Management Team. Key responsibilities include line managing Project Managers and the Operations team, change management, quality control, and continuous improvement. The role involves working with various stakeholders, both internally and externally, to achieve high-quality work and meet business objectives. This is a 12-month fixed-term contract. The position requires strong people management, planning, and organizational skills, as well as experience in managing diverse projects using various methodologies. A positive and adaptable attitude is essential.

Requirements

• Experience in managing a wide variety of projects using various project management methodologies
• Strong people management skills, including the ability to influence and support teams to deliver successful project delivery within timelines and budgets
• Excellent planning and organisational skills – you'll be detail-oriented and thrive on delivering good results
• Comfortable working with senior stakeholders at all levels internally and externally – candidates will need to be able to build and develop strong relationships with a range of stakeholders
• Creative approach to problem solving
• Ability to work well under pressure and prioritise workload proactively
• Display a high degree of resilience in an environment which is constantly changing
• Have a flexible and adaptive style to working, a positive and approachable attitude, and be a team player
• Ability to demonstrate discretion and confidentiality at all times
• Good working knowledge of OpenAir (now called SuiteProjects Pro) in order to be able to support other users of it
• Comfortable using and good knowledge of Apple Mac
• Business/office software tools (Word, Excel, PowerPoint), G-Suite, & Slack
• Strong English communication skills – verbal and written
• Project Management-related qualifications

Responsibilities

• Manage the Project Management team. This includes line managing the individual Project Managers, helping them develop, and ensuring that they are completing their work effectively and delivering projects to the satisfaction of customers
• Support efforts to identify and promote successful adoption and use of new processes and procedures against required metrics and feedback for continuous improvement
• Coordinate with all departments to ensure alignment with regard to Brew Digital's key business aims, goals and operational activities
• Supporting all functions of the business to work together to ensure effective collaboration and improve working practices where appropriate
• Line management of direct reports supporting their growth, development and career aspirations
• Support achieving recruitment targets by coordinating recruitment and talent acquisition efforts across the Recruitment Team and the various Brew Digital Team Leads
• Collaborate with HR to develop business cases to support the need for further recruitment and growth within the team as required
• Support a culture of continual learning and development both within their own team and also supporting Team Leads across the business to ensure that this is business-wide
• Ensure the Project Managers are following appropriate processes and policies to ensure projects are delivered successfully and to budget
• Support the Project Managers through monitoring project plans and schedules, ensuring the right balance of workload and resource mix is in place across teams to support revenue and billability targets being achieved
• Collaborate with various customer-facing teams to define and implement external customer satisfaction mechanisms in order to monitor and suggest improvements to increase the quality of customer service
• Ensuring day-to-day working practices within the operations team are carried out in an appropriate, cost-effective way
• Analyse financial data to suggest ways to improve profitability across the company. Work with the Heads of Departments to analyse and manage costs, and ensure accountability
• Continuously improving and evolving operational management systems, processes and best practices, ensuring that they are fit for purpose as we scale
• Communicating key changes to operational processes to stakeholders to ensure buy-in and successful adoption
• Responsible for creating, managing and monitoring special projects and teams, for such activities as one-off events, conferences or other marketing activities, so that they successfully achieve identified aims
• Assist in due diligence activities to support acquisition opportunities
• Ensure high levels of quality control through appropriate Project Management processes
• Supporting and helping to implement the Senior Management team's vision and process ideals across Brew Digital's working practices
• Ensure consistency of quality and output by deputising when appropriate in the absence of key Senior Management Team members
• Engaging with and on behalf of the Senior Management Team with internal and external stakeholders at all levels
• Be visible to Brew Digital employees as the point of contact for the Senior Management Team
• Build strong relationships with the current Senior Management Team to ensure harmonious working relationships

Preferred Qualifications

• Experience with Jira and Confluence is desirable but not necessary
• Data and Analytics understanding and interest

Benefits

• We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team
• We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices
• Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS