Operations Manager

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. We're a rapidly growing company with a diverse, international team. In this role, you will execute initiatives, manage projects, and improve customer experience across operations teams. You will identify and solve problems, implement and improve operational systems, and collaborate with a global team. Deel offers a competitive compensation and benefits package, including remote work flexibility and stock grant opportunities.

Requirements

• 4+ years work experience in a start-up or in a fast paced company or consultancy
• Ability to grasp problems quickly and design pragmatic solutions
• Eagerness to learn and grow
• Extreme attention to detail while being able to drive impact quickly and successfully
• High energy level and drive, practice first principles thinking
• Strong analytical skills turning data into insights (SQL skills are a must)
• Willingness to roll up your sleeves, being hands-on and pragmatic is what makes you and your team successful
• You are a team player and customer obsessed

Responsibilities

• Execute initiatives and manage projects leading to a higher level of excellence across all operations teams and beyond
• Identify highly impactful problems or moments of friction and improve customer experience by implementing changes successfully
• Implement, own and improve operational systems and processes, workflows, and/or organizational tools, and drive improvements leading to us serving customers faster, better or more efficiently
• Put yourself into the shoes of our customer, deep dive into specific user flows and common challenges to understand priorities
• Work closely with an international team and collaborate with operations team members and stakeholders, such as product, knowledge and more

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available