Managing Director, Technology & Operations Management

Summary

Join EdReports.org as the Managing Director of Technology & Operations and lead the organization's technology innovation, operational excellence, and program management. You will manage the Technology Team, develop the technology and data strategy, oversee infrastructure and systems, and build more cohesive operational systems. This role also involves co-leading program management, establishing a community of practice for program and product management, and forging strategic partnerships. The position requires 10+ years of experience in technology, operations, or program management leadership, with a proven track record in technology strategy and cross-functional program management. EdReports offers a competitive salary, unlimited discretionary time off, paid holidays, and comprehensive health care benefits.

Requirements

• Passion for EdReports’ mission and vision, our core values, and our commitment to Diversity, Belonging, Inclusion, and Equity
• 10+ years of experience in technology, operations, or program management leadership roles, with at least 5+ years in a strategic leadership capacity
• Proven success in technology strategy, AI-driven solutions, and cross-functional program management
• Strong track record in leading operational and technology teams to drive process improvements, efficiency, and scalability
• Experience with CRMs (Salesforce preferred), project management and collaboration tools (Monday.com, Zoom)
• Experience implementing and managing enterprise technology solutions, workflow automation, AI tools, and data security frameworks
• Excellent communication, problem-solving, and collaboration skills, with the ability to work across teams and senior leadership
• Familiarity with digital security protocols (CIS controls, preferred)
• Bachelor’s degree, or commensurate experience

Responsibilities

• Set and Execute Technology & Data Strategies – Define and drive EdReports’ long-term technology and data vision, ensuring that platforms, cloud systems, knowledge management, and internal IT operations are scalable, secure, enhance organizational operations and efficiency, and aligned with organizational goals
• Lead Innovation & AI Integration – Spearhead the identification and implementation of emerging technologies, including AI-driven tools, to enhance operational efficiency, data security, and strategic decision-making
• Drive Program & Project Management Excellence – Ensure that processes, technologies, tools, and workflows support high-impact outcomes
• Strategically Align Technology & Business Priorities – Develop and oversee the integration of technology and operational strategies with broader organizational objectives, ensuring seamless coordination across teams, including Web Development and Reviews
• Technology Team Management – Manage the influx of work, professionally develop staff, and determine needs for expanding the team capacity based on organizational strategic need and EdReports’ financial sustainability picture
• Champion a High-Impact Community of Practice – Alongside the Chief of Staff, establish and lead a community of practice for program and product management staff, fostering capacity-building, professional development, and continuous learning
• Optimize Enterprise Systems & Workflows – Drive the evolution of internal systems and tools, ensuring they support workforce productivity, data-driven decision-making, and long-term scalability
• Forge Strategic Partnerships & Vendor Relations – Serve as a key liaison, cultivating relationships with external technology providers (including the organization's Managed Service Provider), industry leaders, and internal stakeholders to drive innovation and best-in-class solutions
• Digital Security – Refine and implement digital security policies and processes in alignment with Center for Internet Security controls; socialize and enforce amongst staff and contractors
• Establish and Monitor Performance Metrics – Define and oversee key performance indicators (KPIs) that measure and optimize the effectiveness of technology, operations, and program management initiatives
• Represent EdReports as an Industry Leader – Act as a thought leader in technology and operations management, contributing insights that advance best practices within the sector and enhance EdReports’ external impact
• Other relevant duties as assigned to support the organization's strategic goals, with the expectation that all EdReports employees remain flexible and adaptable to evolving responsibilities

Preferred Qualifications

• Project management certification (i.e. PMP, Agile), or commensurate experience
• Experience with identity management software (Okta) and role-based access controls
• Experience in the education or nonprofit sectors
• Familiarity with instructional materials and education technology trends

Benefits

• Unlimited Discretionary Time Off (DTO) and Sick Time
• 21 days of paid holidays and office closure days in 2025
• Monthly Communications Reimbursement
• Initial home office and technology setup stipend
• EdReports pays for 90% of health care for both the employee and their immediate family
• 401k that new hires become eligible for after six months of employment (includes safe harbor, employer match, etc.)