Creative Operations Manager

Summary

Join Level Agency as their Creative Operations Manager! In this role, you will manage creative workflows, ensuring seamless project execution and coordinating external talent for user-generated content (UGC) production. You will collaborate with creative, marketing, and operations teams to deliver high-quality results efficiently. The ideal candidate is highly organized, proactive, and skilled at balancing multiple priorities while maintaining strong communication. This position offers a competitive salary, remote work, and a comprehensive benefits package. The schedule is 12 PM – 8 PM ET / 9 AM – 5 PM PT. Level Agency is an equal opportunity employer and values diversity.

Requirements

• 3+ years of experience managing and/or coordinating the activities of a creative team, ideally in an agency or shared services environment
• Experience sourcing, recruiting, and managing UGC creators or freelance talent
• Strong project management skills, with the ability to define requirements, develop timelines, and manage dependencies
• Familiarity with industry-standard workflow tools such as Asana, Slack, Google Workspace, and Harvest
• Understanding of contract management and industry best practices for creative and talent agreements
• Excellent organizational and time-management skills, with the ability to handle multiple tasks and priorities
• Strong communication and interpersonal skills, with the ability to set clear expectations and lead productive conversations

Responsibilities

• Manage creative tasks and projects, ensuring timely communication with internal teams and external partners while maintaining quality standards
• Support incoming creative requests, identifying potential issues and efficiently assigning tasks to the appropriate team members
• Source and recruit creators to produce user-generated content for social ad campaigns and other creative projects
• Oversee the creator process, including screening, vetting, contract negotiation, and ongoing communication
• Manage all talent-related documentation, ensuring agreements are properly executed and maintained
• Assist in managing the creative queue, ensuring work is assigned and progressing efficiently
• Develop and refine workflow processes to improve project efficiency and cross-functional collaboration
• Ensure best practices are followed for key workflow systems (e.g., Asana, Slack, Google Workspace, Harvest)
• Oversee contract execution, ensuring compliance with agreements and smooth collaboration with freelancers and contractors
• Assist with accounting and billing related to talent acquisition and management

Preferred Qualifications

• Background in creative or design is a plus, as this role requires identifying missing assets, ensuring creative consistency, and effectively collaborating with designers and content creators
• Experience working with UGC talent and social media creators
• Knowledge of standard industry contracts and documentation
• General understanding of accounting and billing processes related to creative operations

Benefits

• Remote work from anywhere in the US
• Unlimited PTO
• 12 annual paid holidays with an additional 2 floating holidays
• Summer Fridays
• Competitive medical benefits, including 100% employer-paid vision and dental
• Paid Parental & Paid Family Leave after 6 months of employment
• 401K plan with 3% employer contribution - 100% vested
• Performance reviews every six months
• Career advancement opportunities
• Travel Reimbursement
• Monthly work-from-home stipend
• Bonus programs
• In-person and virtual company events
• Employee appreciation programs
• Employee concierge services for help with personal scheduling & organization
• EAP with mental health, financial, and legal counseling