Operations Manager

Summary

Join dLocal, a global payments company, and become our Operations Manager. You will be responsible for the day-to-day operations, ensuring smooth and productive processes across banks, partners, and merchants. This role involves formulating business strategies, implementing efficient processes, overseeing technology solutions, and managing partner relations. You will also evaluate risks, analyze performance, and work with other teams to support their needs. The ideal candidate has a strong background in payments operations and a technical background, along with 5-7 years of experience as an Ops Manager in a similar business model. dLocal offers a remote-first, flexible work environment with various benefits.

Requirements

• A solid background in payments operations and a technical background is essential for your success in this position
• 5-7 years experience as an Ops Manager in a similar business model
• Solid experience in banking, financial services, the payment industry, fintech, acquirers, or similar
• Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across time zones with teams all over the world
• Knowledge of data analytics and reporting
• Knowledge of SQL required
• Familiarity with all business functions including legal, finance, product, and IT
• Outstanding presentation, reporting, and communication skills
• Attention to detail
• Curious profile and positive attitude
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
• Ability to work with tight deadlines
• Advanced/Fluent English
• Ability to travel
• Team spirit

Responsibilities

• Responsible for the day-to-day operations & set up mechanisms / processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence
• Formulating business strategies in terms of Structures, Costs, and Business capabilities for each of the countries we operate
• Implementing efficient processes and looking for new opportunities
• Overseeing the implementation of technology solutions throughout the organization
• Managing relations and negotiations with partners and local acquirers
• Evaluating risk and leading quality assurance efforts
• Analyzing performance results and optimizing accordingly
• Understanding Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking
• Working closely with the rest of the company to to support their needs, by providing the information they may need, such as transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (audit, back office, etc)

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!