Operations Manager

Summary

Join Fresh Prints, a fast-growing custom apparel start-up, as their Operations Manager! This remote role offers the chance to lead and develop a team of 3-7 Ops Associates, managing a crucial part of the supply chain. You will own projects, handle vendor and customer communications, resolve escalations, and set key performance indicators. The ideal candidate possesses 5+ years of operations experience, including 2+ years in a team lead/people manager role, strong analytical and organizational skills, and excellent communication. Fresh Prints provides a competitive salary, health insurance, mental health benefits, learning opportunities, and a positive work culture. This is a high-impact role with significant growth potential within a dynamic and supportive environment.

Requirements

• A total of 5 years of experience in operations of which 2+ are in a team lead/people manager role
• Strong analytical and organizational skills
• Able to make decisions without direct supervision
• Ability to negotiate positive outcomes
• Fluency in English and excellent communication skills
• This role requires someone who is comfortable working night shifts

Responsibilities

• Fully own a part of our supply chain. That includes any projects, requests from other functions, headcount planning, helping the team realize its full potential and making it future-proof
• Managing a team of Ops Associates
• Managing communications with vendors & customers
• Managing escalations from the team and solving logistical issues
• Setting and tracking team metrics
• Make sure all goals are reached
• One on one meetings with your direct reports and with your manager

Preferred Qualifications

• Detail Oriented
• Natural Leader
• Goal-Driven
• Proactive & Problem Solver
• Ability to remain calm under pressure
• Open to change

Benefits

• Competitive annual salary between USD 15,000 to USD 24,000
• Health insurance
• Mental Health Benefits
• Learning opportunities
• Working in a great culture
• Remote Working
• Working hours are 6:30 PM to 3:30 AM IST Monday to Friday