Operations Manager

Summary

Join netamorphosis, a woman-led digital agency in NYC, as their new Operations Manager! You will be responsible for tracking milestones, managing deliverables, and ensuring smooth project execution across various platforms like Shopify and WordPress. This role requires strong communication and organizational skills, along with experience in operations or project management within an agency or e-commerce setting. The position offers a full-time, fully remote work arrangement with a competitive salary ($3,500-$4,500 per month), paid time off, and the opportunity to make a real impact in a supportive and collaborative environment. The ideal candidate is highly organized, adaptable, and proactive in problem-solving. Apply now to help this growing agency continue to thrive!

Requirements

• 5 years + proven experience in operations management, project management, or a similar role, preferably within an agency or ecommerce or a creative environment
• Strong organizational skills with the ability to juggle multiple projects and deadlines
• Excellent communication skills, both written and verbal
• Technical proficiency with project management tools and software such as Google Workspace, Figma, Shopify, Klaviyo,Mailchimp etc
• Quick to learn and adapt to new systems and processes
• Proactive problem-solver who works independently

Responsibilities

• Track milestones and manage deliverables across projects, keeping everything (and everyone) on schedule
• Interface with clients to gather feedback and approvals, making sure their needs are met and expectations exceeded
• Collaborate with cross-functional teams to troubleshoot, test (UAT), and optimize digital experiences across CMS and web platforms such as Shopify, WordPress, Klaviyo, and Netlify/Strapi (Headless Commerce). Ensure smooth end-to-end functionality within the customer funnel through hands-on problem solving and technical validation
• Oversee scheduling and calendar management for team members to keep meetings and deadlines on track
• Work closely with creative teams, media partners, and clients to gather information and keep projects moving smoothly
• Prepare for major campaign shifts like seasonal sales and product launches by coordinating with everyone involved
• Identify and improve operational processes to make everything run more efficiently

Preferred Qualifications

• Experience managing creative projects and understanding creative processes
• Familiarity with digital marketing and campaign management
• Background working with diverse teams and clients across different markets

Benefits

• Salary : $3,500 - $ 4500 per month*
• Full-time : Fully remote
• Paid Time Off : 20 days per year + 10 USA public holidays off