Operations Manager

Summary

Join our growing team as an Operations Manager for our Adoption team! You will manage and coordinate multiple client projects, ensuring timely completion and adherence to scope. Responsibilities include project planning, tracking, communication, and collaboration across departments. You will optimize project deliverables and create reports. The ideal candidate possesses strong project management experience, excellent communication skills, and proficiency in relevant software. We offer a fully online and remote recruitment process.

Requirements

• Demonstrable problem-solving project management experience and skills
• A bachelor’s degree in project management, computer science, informational technology, or related fields may be recommended
• Knowledge of project management methodologies such as DACI and best practices
• Strong interpersonal and team leadership skills
• Strong organizational, time management, and verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Proficiency in project management tools and software, including Trello, Asana, Pivotal Tracker, and Basecamp
• Experience with cloud-based hosting platforms and version control tools

Responsibilities

• Manage and coordinate multiple projects to ensure they are completed on time and adheres to the original scope defined
• Organize and plan project tasks and schedules
• Ensure project tracking tools are up to date at all times on hours spent on tasks, capacity across team and status etc
• Communicate project status to stakeholders and key project participants
• Stay aware of company goals and strategies to ensure projects align with business priorities
• Facilitate and encourage collaboration across departments to ensure projects are completed successfully
• Optimize project deliverables, schedule, and budgeting
• Put together Statement of Work once technical requirements and level of effort has been defined
• Help the team create project plans
• Create presentations and reports to communicate project status
• Join customer meetings to take important notes and action items and assign them to the team and customer