Operations Manager

Summary

Join our Service Delivery Management Team as an Operations Manager, overseeing daily operations and resourcing across digital platforms. Lead a team of Shift Managers responsible for service delivery, workflow management, and resourcing across Adult and CYP emotional health and wellbeing services. This role offers an exciting opportunity to join a fast-growing business with a social purpose, providing digital mental health support across the UK. The Operations Manager will manage operations and day-to-day resourcing across platforms, including Kooth, Soluna, Qwell, and IDP. A significant portion of the role involves management and leadership, business and service development, analytics and reporting, and cross-functional collaboration. This is a remote role based in the UK.

Requirements

• Proven experience managing services or operations at a senior level in emotional health, wellbeing, or mental health
• A strong background in team leadership with a focus on performance, service quality, and workforce development
• Ability to lead and inspire through periods of change and organisational growth

Responsibilities

• Lead and manage daily operations across our service delivery platforms for adults and CYP
• Oversee and support a team of Shift Managers to maintain optimal workflows, resourcing, and service delivery
• Drive high performance across teams, embedding a culture of excellence, accountability, and continuous improvement
• Lead through change, supporting scale-up and transformation with resilience and clarity

Benefits

• Competitive Salary: Dependant on experience up to £46,000
• Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones
• Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge
• Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company
• Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of
• Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing
• Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity
• Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances