Operations Manager

Summary

Join Willow, a fast-growing Outliant venture revolutionizing weight loss, as their proactive and adaptable Operations Manager. This senior-level role blends human resources and operations, requiring a strong background in both. You will manage the employee lifecycle, international payroll, and benefits, while also overseeing vendor relationships and company events. The ideal candidate is a detail-oriented multi-tasker with excellent communication skills and experience in a high-growth environment. This position offers a remote work environment with benefits including unlimited PTO, non-working holidays, bonuses, and a fun work culture.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field
• Ideally, a minimum of 3+ years of experience in human resources or operations roles in a high-growth environment
• Experience in international payroll administration
• Knowledge of U.S. employment laws and regulations, including tax compliance, labor laws, and benefits administration, ensuring full compliance and minimizing legal risks
• Experience managing vendor relationships and payments
• Strong attention to detail and accuracy, with excellent organizational and time management skills
• Ability to prioritize tasks, work independently, and maintain flexibility in a fast-paced, dynamic environment
• Exceptional interpersonal and communication skills, with the ability to interact effectively at all organizational levels
• Ability to maintain discretion when handling highly sensitive and confidential employee and organizational matters
• A positive and solution-oriented attitude

Responsibilities

• Manage the full employee lifecycle, including onboarding, offboarding, and ongoing employee relations
• Process international payroll, benefits administration, and time and attendance, ensuring timely and accurate processing
• Maintain accurate employee records and ensure compliance with local and international employment laws and regulations
• Provide continuous support and guidance to employees regarding HR policies, procedures, and benefits
• Coordinate training and development programs, fostering a growth-oriented and constantly improving environment
• Facilitate performance reviews and goal-setting processes, ensuring effective feedback mechanisms are in place
• Manage vendor relationships and oversee vendor payments, ensuring smooth and efficient workflows
• Plan and coordinate all-hands meetings and other company events, creating opportunities for interaction across all organizational levels
• Oversee operational tasks, ensuring the efficient functioning of the organization and collaborating with other departments to address urgent needs
• Collaborate in improving and optimizing internal operational processes and implementing new strategies to enhance organizational efficiency

Preferred Qualifications

• Experience working with international remote teams , with a strong understanding of the dynamics and challenges of managing a distributed workforce
• Experience in telemedicine or related medical contexts , particularly in managing operations within healthcare or telehealth settings
• Familiarity with software platforms such as Gusto , Deel , Mercury , Slack , and Google Suite

Benefits

• Unlimited PTO
• Non-working holidays per country of residence
• Pro-rated 13th-month bonus in select regions
• Salary increases and performance-based bonuses
• Fun and casual work environment
• Employee engagement activities and virtual gatherings