Operations Manager

Summary

Join a dynamic startup revolutionizing quality control for retail and e-commerce brands as an Operations Manager. This fully remote role requires a detail-oriented individual with strong analytical skills and a proactive mindset to optimize workflows, support client operations, and ensure seamless delivery of quality management solutions. You will be responsible for managing client communication, coordinating with suppliers and vendors, ensuring quality assurance protocols are followed, and utilizing technology to streamline processes. This position offers a flexible work schedule, professional development opportunities, and the chance to contribute to a fast-growing company.

Requirements

• At least 3 years of professional experience in operations, logistics, or project management
• Proficiency with operational tools and platforms such as Asana, Monday.com, ClickUp, HubSpot, or similar project management systems
• Strong analytical abilities, with a proven track record of deriving actionable insights from data
• Exceptional written and verbal communication skills
• Demonstrated ability to manage multiple tasks, prioritize effectively, and thrive in a fast-paced environment

Responsibilities

• Improve processes to boost efficiency and collaborate with teams to solve bottlenecks
• Manage client communication, ensuring timely issue resolution and project milestones are met
• Maintain accurate operational data and generate reports to support decision-making
• Coordinate with suppliers and vendors for timely quality inspections and shipments
• Ensure quality assurance protocols are followed and update clients
• Manage relationships and negotiate better processes and prices with vendors
• Use tools to manage workflows, automate tasks, and troubleshoot software issues
• Maintain records of activities, client interactions, and quality metrics
• Assist the leadership team with scheduling, presentations, and ad-hoc tasks
• Learn the company's tools, processes, and team structure
• Manage client communications and project timelines
• Audit workflows and suggest improvements
• Work with the leadership team to prioritize operational goals
• Shadow team members to understand the quality management process

Preferred Qualifications

Prior experience in the e-commerce, D2C, or supply chain industries is highly desirable

Benefits

• Fully Remote Work: Work from anywhere within the required time zones
• Dynamic Work Environment: Join a fast-growing startup with a collaborative team
• Flexible Hours: Enjoy flexibility in your schedule with occasional weekend availability
• Professional Development: Gain exposure to executive-level projects and opportunities for growth
• U.S. Based holidays