Sales Operations Manager

Summary

Join BambooHR as a Sales Operations Manager and enhance our partner motion, focusing on resellers, brokers, strategic, and referral partners. Empower partner managers and sales teams to maximize revenue and drive profitable sales through strategic consultation, project management, and tactical support. Spearhead strategic initiatives related to our partner ecosystem, collaborating with various GTM leaders. Address tactical needs, ensuring seamless integration and support for partner strategies. Excel independently and as part of a sales operations team, providing front-line support to partner teams. Manage the sales tech stack, including implementation, support, optimization, evaluation, and vendor relationships. This role requires 2-4 years of direct experience in Sales Operations, including Partner Operations, preferably in a SaaS environment.

Requirements

• Sales Operations Experience: 2-4 years of direct experience in Sales Operations, including Partner Operations, preferably in a SaaS environment
• Understanding of Partner Sales: Experience with partner sales, including resellers, brokers, and referral partners
• Data-Driven Approach: A strong inclination to seek out and utilize data to inform decisions, rather than relying on intuition
• Proactive Ownership: Demonstrated ability to take independent ownership of tasks and projects, driving them to completion
• Results Orientation: Demonstrated focus on achieving outcomes, recognizing that daily tasks are steps toward reaching goals
• Communication and Influence Skills: Ability to effectively communicate complex ideas and motivate change without direct authority
• Rigorous Prioritization Approach : Prioritizes work around true impact, with a willingness to challenge stakeholders to consider whether actions should be taken (rather than just executing orders)
• CRM Skills: Prior experience working within Salesforce or another CRM like Hubspot
• Project Management: Strong project management skills, with the ability to see complex initiatives through from start to finish while prioritizing effectively
• Education: Bachelor’s degree or equivalent experience

Responsibilities

• Work within our established Sales Operations team to achieve optimal results
• Partner with assigned partner managers, selling teams, and sales leadership to recommend, prioritize, and manage strategic revenue-enabling initiatives
• Diagnose root causes of sales system inefficiencies and ineffectiveness, and then scope and deliver solutions that enable greater partnership motion
• Drive projects to completion within a framework that ensures quality and adoption
• Simplify processes through automation and implementation of new process steps and tools
• Collaborate cross-functionally (with teams such as Salesforce Admins, Finance, Marketing Operations, Marketing, etc.) to create a comprehensive, best-in-class operations environment
• Be the front-line support to partner teams by responding to various sales support tickets and requests (e.g., systems troubleshooting, report creation, deal attribution, sales administration tasks, etc.)
• Manage sales tech stack - including implementation, support, optimization, evaluation, and vendor relationships

Preferred Qualifications

• SaaS Experience: You have strong experience in a fast-paced SaaS environment
• Certifications: You hold certifications in project management, Salesforce, Salesloft or Outreach, Chili Piper, LeanData, Attention, or Six Sigma. An MBA is a plus!
• Business Acumen: You think like a businessperson, understanding the role of Sales Ops within the broader business context
• Flexible Tenacity: You persist through challenges and adapt your approach as needed
• Systems Theory Approach: You understand how different parts work together to produce results
• Process Engineering: You design and improve scalable and repeatable processes
• Organizational Dynamics Perspective: You enjoy understanding how groups adopt new behaviors and make decisions, with a keen interest in human and group behavior

Benefits

• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace