Operations Manager

Summary

Join our team at PowerDash as we strive to facilitate the transition to renewable energy! We're looking for someone to manage daily operations tasks, improve processes, and provide excellent customer experience. As a small company, you'll play a major role in engaging with customers and stakeholders while freeing up the rest of the team.

Requirements

• Excellent writing and communication skills
• Deep commitment to caring for customers in all interactions
• Facility in detail-oriented work with data including spreadsheets and CSVs
• Proficiency using web-based business tools like Zendesk, Google Workspace
• Strong, intuitive sense of integrity and ethics

Responsibilities

• Improve and manage PowerDash operations processes to shepherd new residential systems from sales inquiries to onboarding
• Manage financial operations, including invoicing and payment collection
• Train customer organizations to use the PowerDash agency reporting toolset effectively
• Oversee monthly REC/SREC agency reporting activities and procedures
• Coordinate with agency representatives to ensure PowerDash compliance with reporting rules and to handle other logistics related to individual system reporting issues
• Coordinate with solar installers to resolve data acquisition and agency reporting problems related to equipment or ownership changes at residential solar installations
• Help maintain and enhance PowerDash’s private and public documentation

Preferred Qualifications

Bonus: familiarity with solar energy installation and incentive programs

Benefits

• Flexible Healthcare Coverage
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home