Operations Manager

Summary

Join SMG, a leading experience management provider, as an Operations Manager and play a vital role in planning and delivering online market research projects and managing online communities. You will oversee project processes, ensuring seamless delivery within budget and timelines, and optimize processes for efficiency. Collaborate with various teams, proactively communicate with clients, and manage online communities by creating engaging content. Develop personalized recruitment plans to meet client needs and KPIs, and oversee the customer onboarding journey. This fully remote role offers unlimited PTO and tech provided. SMG values a work hard, have fun environment and offers a diverse, inclusive workplace.

Requirements

• Bachelor’s degree in business administration, Finance, Economics, or any other related business field. An equivalent of the same in working experience is also acceptable for the position
• Highly numerate with an analytical background and a good understanding of customer and marketing/digital principles, along with strong business reporting skills
• Proficiency in Microsoft Office, including MS Word, MS Excel, and PowerPoint

Responsibilities

• Plan and manage the seamless delivery of a range of online market research projects, including building surveys, monitoring responses, and quality checking data sets
• Keep track of project progress, ensuring projects are delivered within budget and timelines
• Identify opportunities to streamline process flows and implement efficiencies
• Collaborate with different teams to coordinate project aspects and ensure effective project execution
• Proactively communicate with clients, taking a key role in status meetings and updating them on project status and deliverables
• Manage online communities and create engaging content to foster interaction and growth
• Develop personalized recruitment plans based on client needs and budgets for various participant types
• Oversee the customer onboarding journey and execute recruitment methods to meet client KPIs, SLAs, and project fulfilment
• Show a keen interest in tech/product and community management, with a desire to build a career in this line of work

Preferred Qualifications

• Fluent in English (written and verbal), and fluency in other languages will be a plus
• Knowledge/Experience in Digital Marketing will be an added advantage
• Technical background will be an added advantage, demonstrating familiarity with technology and its application
• Previous experience working with Consumer Product Goods Companies / FMCG companies is an advantage

Benefits

• Unlimited PTO
• Tech provided
• Remote first company (fully remote)