Strategy & Operations Manager

Summary

Join Fullstory as a Strategy & Operations Manager and report to the Manager of Strategy & Operations, playing a key role in driving strategic planning, process improvements, and identifying growth opportunities. Partner with cross-functional teams to enhance go-to-market execution, drive operational efficiency, and maximize growth. Conduct deep-dive analysis to provide strategic recommendations, support strategic planning efforts focused on post-sales retention, develop forecasting and reporting frameworks, collaborate on cross-functional initiatives, and evaluate operational processes. This remote role requires 2+ years of experience in Strategy, Business Operations, or a related field with a post-sales focus. The ideal candidate will have proven analytical and presentation skills, experience implementing process improvements, and familiarity with various tools. The salary range is $114,000-$125,000 USD.

Requirements

• 2+ years of experience in Strategy, Business Operations, or a related field with a post-sales focus
• Proven ability to analyze and present data, build reports, and drive strategic recommendations
• Experience identifying and implementing operational process improvements and scaling business practices
• Familiarity with tools such as Salesforce, SQL, Looker, BigQuery, and Excel/Google Sheets
• Experience influencing and collaborating with C-suite and VP-level executives

Responsibilities

• Conduct & synthesize deep-dive analysis into market opportunities, customer data, and sales trends to provide strategic recommendations, influencing decision-making across teams
• Support our strategic planning efforts, mainly focused on post-sales retention targets and customer success resource plans
• Develop robust forecasting and reporting frameworks to track key performance metrics
• Collaborate with leadership and stakeholders to drive cross-functional initiatives
• Evaluate and refine operational processes to drive team efficiency
• Implement and refine reporting and forecasting models to help Sales and CXmake better decisions
• Leverage recent internal and market trends to define our ideal customer profile
• Lead the churn and CX territory planning processes, creating a structured approach to our long-term goals

Benefits

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter
• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
• Team Collaboration. Connect with fellow Fullstorians in real life through team off-sites, a lively ATL home office, and annual full-company meet-up
• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family
• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most
• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need