Senior Sales Development Representative Operations Manager

Summary

Join SpyCloud's Revenue Operations team as an SDR Operations Manager and play a key role in supporting the global sales development team. Manage the SDR tech stack, including Outreach, Orum, and other tools, implementing AI-driven optimizations and streamlining processes. Build dashboards and forecasts to provide data-driven insights and recommendations. Collaborate with cross-functional teams to improve hand-offs and enhance SDR productivity. The ideal candidate will have 5-8 years of experience in Sales/Revenue/Marketing Operations, with a proven track record of success in implementing AI or automation programs. Advanced experience with Outreach, Salesforce, Marketo, and Orum is required, along with strong project management and communication skills.

Requirements

• 5–8 years in Sales/Revenue/Marketing Operations, with at least three years directly supporting SDR or BDR teams
• A clear point of view about cutting edge of sales prospecting data/automation/methods and demonstrated success rolling out AI or automation programs that cut manual prospecting time or boosted meetings booked
• Advanced Outreach, Salesforce, Marketo and Orum admin experience required
• Experience with ABM tools like 6Sense or Demandbase
• Proven ability to design and interpret funnel analytics, capacity models, and A/B test results – translating data into insights that drive business outcomes
• Strong project management skills with the ability to identify and remove blockers
• Clear communicator with the ability to influence cross-functional stakeholders at all levels

Responsibilities

• Manage the SDR tech stack: Administer Outreach, Orum, and other tools and data sources, while ensuring adoption of new workflows
• Evaluate and deploy productivity-boosting solutions that streamline SDR operations and drive efficiency gains
• Implement and own gen‑AI tooling
• Develop and document playbooks that blend AI and human touches
• Identify and partner with the Director to implement process improvements to streamline the day-to-day work of the SDRs
• Build and manage dashboards and forecasts to surface conversion insights, trends, and capacity models in partnership with the Director
• Provide data-driven recommendations for regional and industry focus areas
• Measure the efficacy and improve account prioritization models
• Collaborate closely with Growth Marketing, RevOps, Sales leadership, and Channel to improve hand‑offs

Benefits

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year
• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year