Operations Manager

Summary

Join Spring Health's Specialty Care team as an Operations Manager and contribute to revolutionizing mental healthcare. Lead cross-functional coordination and program management to ensure seamless execution of complex initiatives. Drive innovative solutions to expand Specialty Care services, partnering with various teams. Spearhead projects to improve Specialty Care processes and collaborate with stakeholders to identify opportunities for optimization. Develop and measure progress on key program KPIs, ensuring cross-functional targets are met. Become an expert on Specialty Care programs, capabilities, and processes. This role requires strong project management, analytical, and problem-solving skills, along with experience in operations, consulting, or program management, preferably within a startup and healthcare setting.

Requirements

• 4+ years of experience in operations roles, consulting, business analysis or program management, with at least 2+ years in a startup environment
• 2+ years of experience working in healthcare, with experience in payor operations or other related functions (e.g. claims processes, billing, etc)
• You are highly organized and have strong project management skills, with an ability to lead cross-functional initiatives
• You have strong analytical and problem-solving skills; experience working with data (spreadsheets, SQL, Looker, etc)
• You are highly organized with attention to detail and bring a structured approach to work
• You are comfortable with navigating complex problems and ambiguous tasks
• You are proactive and have a high degree of ownership
• You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences

Responsibilities

• Lead cross-functional coordination and program management to ensure seamless execution of complex initiatives, driving alignment and meeting both internal and external deadlines
• Project manage complex projects with multiple stakeholders and moving parts, ensuring clear timelines, accountability, and measurable outcomes
• Drive innovative solutions to expand Specialty Care services, partnering with Product, Clinical, Data and other teams to drive new opportunities for program growth
• Partner with the Director of Operations to ensure the success of the Specialty Care programs
• Spearhead and drive significant cross-functional projects and initiatives to improve Specialty Care processes
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization, acting as a key partner for Product, Design, Marketing and more to inform solutions that will increase operational efficiency and support program growth
• Dive into the details to resolve operational issues and create scalable solutions to resolve
• Partner with technical and data teams to scope and implement tools and build dashboards to drive programmatic decisions
• Assist in developing and proactively measure progress on key program KPIs, ensuring cross-functional targets are hit
• Become an expert on our Specialty Care programs, capabilities, and processes
• Lead new initiatives for the development and growth of Specialty Care
• Drive operational efficiency and improvements, enabling our teams to support our members with high quality care, efficiently

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes