Operations Manager

Summary

Join Spring Health's Specialty Care team as an Operations Manager and lead cross-functional initiatives to enhance mental healthcare programs. You will spearhead operational improvements, manage complex projects, and drive program growth. This role demands strong project management, analytical, and problem-solving skills, along with experience in healthcare operations. The ideal candidate thrives in ambiguous environments, possesses a bias for action, and excels at cross-departmental collaboration. The position offers a competitive salary and benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities. Spring Health is committed to fostering a diverse and inclusive workplace.

Requirements

• 4+ years of experience in operations roles, consulting, business analysis or program management, with at least 2+ years in a startup environment
• 2+ years of experience working in healthcare, with experience in payor operations or other related functions (e.g. claims processes, billing, etc)
• You are highly organized and have strong project management skills, with an ability to lead cross-functional initiatives
• You have strong analytical and problem-solving skills; experience working with data (spreadsheets, SQL, Looker, etc)
• You are highly organized with attention to detail and bring a structured approach to work
• You are comfortable with navigating complex problems and ambiguous tasks
• You are proactive and have a high degree of ownership
• You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences

Responsibilities

• Lead cross-functional coordination and program management to ensure seamless execution of complex initiatives, driving alignment and meeting both internal and external deadlines
• Project manage complex projects with multiple stakeholders and moving parts, ensuring clear timelines, accountability, and measurable outcomes
• Drive innovative solutions to expand Specialty Care services, partnering with Product, Clinical, Data and other teams to drive new opportunities for program growth
• Partner with the Director of Operations to ensure the success of the Specialty Care programs
• Spearhead and drive significant cross-functional projects and initiatives to improve Specialty Care processes
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization, acting as a key partner for Product, Design, Marketing and more to inform solutions that will increase operational efficiency and support program growth
• Dive into the details to resolve operational issues and create scalable solutions to resolve
• Partner with technical and data teams to scope and implement tools and build dashboards to drive programmatic decisions
• Assist in developing and proactively measure progress on key program KPIs, ensuring cross-functional targets are hit
• Become an expert on our Specialty Care programs, capabilities, and processes
• Lead new initiatives for the development and growth of Specialty Care
• Drive operational efficiency and improvements, enabling our teams to support our members with high quality care, efficiently

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes