Trailer Park Group is hiring a
Operations Manager

Summary

Join Mutiny, Trailer Park Group's integrated creative agency focused solely on the gaming space, as an Operations Manager. You will partner closely with both Mutiny & Trailer Park Group to ensure daily operations of the agency are running smoothly and regularly improved upon.

Requirements

• 5+ years of relevant work experience preferred
• Ad agency experience required - must have experience hiring freelance talent in creative roles capacity
• Experience placing freelance creative talent in a marketing agency environment
• Solid understanding of the digital/advertising project lifecycle and the roles of the various team members and subject areas in an agency
• Experience with process mapping
• Able to handle multiple projects under tight deadlines; organized, detail-oriented, and friendly
• Ability to deal with ambiguity and suggest solutions to short and long-term challenges
• Must be able to successfully prioritize multiple projects
• Strong relationship management, influencing, and conflict resolution skills
• Excellent organizational and planning skills, as well as being a strong communicator, both written and verbal

Responsibilities

• Serve as a first-line escalation point to resolve low-to-medium internal operational conflicts and autonomously resolve
• Implement and manage tools and technologies that enhance operational efficiency. This may include project management software, collaboration tools, and other technologies that streamline agency processes
• Coordinate weekly resource meetings, ensure up-to-date resource management data are maintained and processes followed
• Lead weekly meetings with TPG IT, ensuring up-to-date agenda based on MUTINY needs (hardware, software, resources, etc.)
• Monitor workload to prevent underutilization or overextension while empowering and facilitating teams to communicate and collaborate to optimize allocations
• Match team members' skills with project requirements and foster skill development; be a career builder
• In partnership with our in-house talent acquisition team, manage the end-to-end freelance process, inclusive of: Financial management, Rate management, Onboarding/ offboarding
• Help facilitate the onboarding of new hires ensuring every employee gets ingrained in the Mutiny culture while also providing them the tools they need to succeed in their role
• Run recurring and ad hoc research and data analysis to help bring actionable transparency that will improve margins
• Support recurring and ad hoc internal projects related but not exclusive to event planning, marketing, PR, facility/space management, data maintenance, etc
• Collaborate with project managers to oversee and support project workflows. Ensure that projects adhere to timelines, budgets, and quality standards
• Develop, implement, and optimize operational processes to enhance efficiency and productivity within the agency. This includes creating workflows, standard operating procedures (SOPs), and guidelines
• Collaborate with finance and resource management teams to monitor project budgets. Ensure that projects are financially viable and align with the agency's financial goals

Benefits

• Robust benefits program
• Flexible PTO
• 401k with company match
• Remote work