Remote Infrastructure and Operations Manager

Summary

Join GetResponse as an experienced manager to lead their Infrastructure & Operations Team of 9 members and create a transparent, agile environment based on the company's core values.

Requirements

• Master's degree in Computer Science or equivalent experience
• 8+ years in IT infrastructure management, with 5+ years in leadership roles
• Have several years of experience in building and managing software teams
• Have a successful track record leading an IT infrastructure & operations team through growth and change
• Strong knowledge of web applications, as well as developer tools
• Knowledge of infrastructure and modern cloud platforms (AWS, GCP)
• Familiar with Big Data solutions
• Knowledge of virtualization, Docker and Kubernetes
• Know about the IT security aspects of infrastructure, network and applications
• Effective project management skills, with experience in planning and executing IT projects
• Experienced in dealing with vendors and 3rd parties
• Excellent problem-solving, organizational and analytical skills, with attention to detail and a proactive approach to issue resolution
• Able to think strategically and execute tactically
• Very good communication and cooperation skills, as well as an empathic personality – a desire to help other people grow, and have experience in mentoring and coaching them
• English fluency (at least B2 level)

Responsibilities

• Lead the Infrastructure & Operations Team to achieve key results - be responsible for the overall success
• Work with the team on a daily basis, focusing on their talents and strengths - ensuring they are performing well, growing and engaged - empower, coach and mentor them when needed; create an inspiring, cooperative and efficient agile work environment
• Define, implement and improve the IT technical and operational environment for the company, both internal and outsourced, to ensure high availability, performance and scalability of the delivered solutions to meet business needs
• Manage daily operations of the IT infrastructure, including monitoring, incident response, and troubleshooting
• Plan and execute infrastructure projects, including upgrades, migrations and deployments
• Capacity planning, and collaboration with external equipment and service vendors
• Budget management - the team and the IT infrastructure

Benefits

• Private medical care for employees and their family members
• Employee referral program – up to 10,000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
• Wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc
• Modern equipment – most of our teams work on MacBooks
• Language classes