Operations Manager

Summary

Join Wheel as an Operations Manager and make a lasting impact on the company's operations. You will optimize clinician scheduling, support clinicians, and collaborate with a cross-functional team to build creative solutions. This role involves building and maintaining scalable workforce models, analyzing performance data, partnering with other teams, and driving high-priority projects. You will also manage offshore support resources and help facilitate Quarterly Business Reviews. The ideal candidate has 3–6+ years of experience in Operations, Strategy, or Workforce Management, preferably in a high-growth tech or healthcare startup. This is a remote position, with preferred locations in several major US cities.

Requirements

• 3–6+ years experience in Operations, Strategy, or Workforce Management, preferably in a high-growth tech or healthcare startup
• Experience designing and managing workforce models, coverage plans, or scheduling infrastructure at scale
• Advanced proficiency with Excel/Google Sheets; experience with SQL, Looker, or dash-boarding tools strongly required
• Strong analytical skills and a comfort level telling stories through data
• Comfortable working cross-functionally with Product, Legal, Clinical, and Client teams
• Excellent written and verbal communication skills—you can flex between operational detail and executive-level context
• Highly self-motivated, organized, and capable of owning complex workstreams end-to-end
• Experience building processes, automating tasks, and making things more efficient
• Team player that enjoys working cross functionally
• Bachelor’s degree preferred

Responsibilities

• Build and maintain scalable workforce models, including staffing, utilization, and prioritization strategies aligned to forecasted demand
• Identify supply gaps and develop strategic plans to improve marketplace coverage, clinician engagement, and fulfillment rates
• Design and maintain dashboards, trackers, and automations to support KPIs, incentives, quality, and COGS oversight
• Analyze performance data and translate insights into operational narratives that drive stakeholder buy-in and decision-making
• Partner with Legal, Product, and Engineering teams to influence roadmap decisions, build compliant workflows, and improve clinician and patient experiences
• Serve as a launch lead or advisor on strategic client rollouts, new care verticals, and regulatory changes requiring network or platform adaptations
• Drive high-priority projects from ideation through execution, coordinating with internal teams and stakeholders
• Maintain momentum across competing priorities while keeping deliverables organized and transparent
• Manage offshore support resources and collaborate closely with the broader Marketplace and Clinical teams
• Help facilitate Quarterly Business Reviews (QBRs) and executive reporting for major client accounts

Preferred Qualifications

• Experience working with remote clinician networks or other two-sided marketplaces
• Familiarity with regulatory frameworks related to Telehealth or provider licensing
• Background in management consulting or healthcare operations is a plus
• Experience with Python

Benefits

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options