Remote Operations Manager

Summary

The job is for an Operations Manager to oversee the end-to-end process for a specific client account and the German region at Woflow, a technology startup that provides infrastructure for high-growth on-demand economy companies. The role involves using proprietary tools for data tasks, attending quality meetings, communicating effectively with team members, identifying problems, and overseeing team scaling.

Requirements

• At least 2-4 years experience in an operations lead or management position or anything similar
• Must have experience leading a team of at least 15+ team members / direct reports
• Must have an interest in working in a fast-paced, high pressure environment
• Native or bilingual proficiency in the English and German languages, both written and spoken

Responsibilities

• Work closely with team leaders and quality team to ensure daily/weekly/monthly output targets are met, on time and accurately
• Use Woflow’s proprietary suite of tools to perform a variety of data structuring and standardization tasks
• Attend daily/weekly/monthly Quality and Development meetings (as invited) and work with L&D and Quality to develop all learning/training materials for relevant client(s)
• Communicate reliably and effectively with all team members via proper channels
• Identify key problems or issues with the data structuring and standardization process as they arise and drive efficiency and quality
• Be responsible for the menu team’s adherence to client SLAs, both turnaround time and quality
• Oversee and facilitate the successful scaling of the team to meet new output targets