Operations Manager - Graduate

Summary

Join HeavenHR, a SaaS startup in the HR industry, as an Operations Manager and lead the operations team. You will optimize and simplify processes related to sales, finance, payroll, insurance sales, customer experience, and other functions. Collaborate with cross-functional teams to drive continuous improvement and ensure operational excellence. This role involves developing key operational metrics, fostering a culture of continuous improvement, and ensuring compliance with relevant regulations. The ideal candidate will have a strong STEM background, deep interest in operations management, and experience with HR processes and systems. This position offers a pension plan, work-from-home opportunities, and performance bonuses.

Requirements

• Excellent university degree in a STEM field (Science, Technology, Engineering, or Mathematics) or a related field
• Deep interest in operations management and a startup environment
• Knowledge of HR processes and systems
• Exceptional problem-solving skills and interest in process improvement
• Strong analytical and quantitative skills to promote data-driven decision-making
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams
• High attention to detail and commitment to high-quality work
• Proactive and self-motivated personality with a passion for driving operational excellence
• Solid technical understanding with confident handling of Excel and Python
• Fun and motivation to build something big and thirst for learning something new

Responsibilities

• Work closely with our Director of Business Development and lead the operations team, including setting goals, providing guidance, and overseeing day-to-day operations
• Optimize and simplify processes with a focus on sales, finance, customer success, and other key functions
• Collaborate with cross-functional teams to develop and implement strategies for operational excellence
• Identify areas for improvement and drive initiatives to increase efficiency and productivity
• Ensure compliance with relevant regulations and industry standards
• Develop and maintain key operational metrics and reports to track performance and identify areas for improvement
• Foster a culture of continuous improvement by promoting innovation and best practices

Benefits

• Pension Plan
• Work From Home
• Performance Bonus