Operations Program Manager

Summary

Join Alma, a company simplifying access to affordable mental healthcare, as a Core Ops Program Manager. You will support over 200 operations team members, driving operational excellence and cross-functional alignment. This role involves managing strategic programs to enhance efficiencies, quality assurance initiatives, and interdepartmental communication. You will partner with various teams to improve operational effectiveness and strategic alignment. The ideal candidate possesses exceptional program management skills, thrives in cross-functional environments, and is passionate about Alma's mission. Alma offers a remote-first work environment and a comprehensive benefits package.

Requirements

• Have 4-6 years of work experience in business operations, program management, or related fields - ideally in the healthcare, revenue cycle management, or fast-paced startup environments
• Have demonstrated success in managing complex, cross-functional programs and driving operational improvements at scale, with excellent leadership skills that enable you to influence and collaborate effectively across teams
• Have strong analytical skills with the ability to translate data into actionable insights and program recommendations
• Have experience building and managing quality assurance programs (or similar operational excellence initiatives) and a strong interest in workforce management and operational planning
• Have exceptional communication and stakeholder management skills, and can effectively communicate with both internal and external stakeholders
• Be relentlessly organized with meticulous attention to detail and exceptional project management skills
• Be passionate about mental health, our mission at Alma, and Diversity, Equity, and Inclusion (DE&I)

Responsibilities

• Build and manage Core Operations' Quality Assurance program, working closely with our operations data and Delivery leaders to establish standardized monitoring processes and metrics to ensure premium RCM experiences for providers and clients
• Support the operating rhythm of the Operations department, including managing cross-team programs, and supporting departmental reporting and communication strategies
• Serve as a key liaison between Core Operations and other departments, ensuring effective bi-directional communication of critical information, team performance, and strategic initiatives
• Lead centralized, strategic project management that mitigates operational risks, working closely across the Operations org with Process Innovation, Delivery and CX teams
• Implement and manage programs that ensure successful integration and management of vendors, contractors, and extended workforce teams, with metrics-driven goals to ensure workforce stabilization

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO