Figma is hiring a
Operations Program Manager

Summary

Join Figma as an Operations Program Manager to lead strategic programs, drive complex projects, and collaborate with cross-functional teams. As a key member of the Product Support Operations and Strategy team, you will work closely with engineering, product, and business operations to deliver value and align with Product Support objectives.

Requirements

• 4+ years of program management experience in a Product Support environment
• Experience leading projects with technical scope in close partnership with technical teams like product management, engineering or tooling/systems
• Experience operating with ambiguity in a fast-paced environment, balancing between driving in a scrappy manner vs structured program management
• Proficiency in verbal and written communication skills that can simplify complex topics across different audiences, demonstrating effective communication methods to facilitate decision making across collaborators, influencing senior leadership, drive motivation and alignment towards shared objectives
• Experience handling competing priorities and incentives, and defining processes that enable greater collaboration within and across our product support org, and cross-functional partners
• Demonstrated ability in excellent decision quality, critical thinking, and creative problem-solving skills

Responsibilities

• Drive complex programs from initiation to implementation
• Handle project documentation and ensure there is always a source of truth easily accessible
• Proactively anticipate upcoming risks and issues, and develop risk mitigation strategies in partnership with your leaders in a fast-paced environment
• Lead effective communication between team members by moving between communication styles and translating highly technical and non-technical requirements into business actions (and vice versa)
• Drive collaboration and ensure high-quality execution of project deliverables
• Directly contribute to the overall Product Support technology strategy, including self-solve and AI, advocating for prioritization of critical initiatives, influencing leadership, and ensuring high-quality outcomes
• Handle the implementation of new technologies, including developing strong cases, evaluating potential solutions from external vendors, building and responding to RFPs, and facilitating decision making through alignment across decision makers and critical partners
• Proactively find opportunities to improve the employee and customer experience, proposing innovative solutions and building experimentation plans

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave