Operations Project Manager

Summary

Join BuzzRx as an Operations Project Manager in a remote position! You will bridge teams and stakeholders to ensure successful project execution related to client implementation, data tracking, and success. This role demands a proactive, detail-oriented individual with a strong technical background in Pharmacy Benefit and Healthcare and client management. You will collaborate across teams for efficient and timely client implementations, communicate directly with clients, and resolve client issues. Leadership in Agile practices, robust problem-solving, and managing multiple priorities are essential. Continuous improvement and innovation in operations are key to this role.

Requirements

• 5+ years of experience in operations and client management within a healthcare/PBM model
• Hands-on experience with bringing solutions to client issues
• Exceptional problem-solving, communication, and vendor management skills
• An “execution mindset” focused on getting things done quickly and simply. Strong bias for action and an intrinsic ability to deal with ambiguity
• Strong interpersonal skills, negotiating ability and evidence of enabling teamwork in a matrix environment
• Bachelor's degree in Healthcare, Leadership, Business or equivalent experience

Responsibilities

• Manage and prioritize projects related to client implementation and tracking client run logs
• Define implementation processes for client setups in all aspects of client implementation, including deliverables, and timelines in alignment with business goals
• Lead client implementation calls and document client next steps and who is responsible for what aspect of the implementation
• Collaborate with all departments to create standard operating procedures to help streamline communication and practices
• Create projects in JIRA and assign certain key areas to other team members and follow up to ensure the project is on track to meet deadlines and initiatives
• Run reports and share data that show trends with clients
• Coordinate with vendors for customer service support of Buzz Integration products. Keep track of customer service documents and the process to update customer service documents when needed
• Serve as the technical liaison between stakeholders and technical teams, ensuring clear communication of goals, progress, and roadblocks
• Continuously refine monitoring, ticketing, and reporting processes to improve team efficiency
• Enhance project delivery by introducing best practices for Agile and technical project management
• Maintain detailed project documentation, including requirements, test results, and audit evidence
• Provide regular updates to leadership on project progress, KPIs, and technical metrics

Preferred Qualifications

• Experience in client management and multitasking daily
• Experience with multitasking several projects with positive outcomes

Benefits

• Remote Position
• Flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required
• Domestic travel as well as attendance at various local conferences and meetings