Senior Operations and Project Manager

Summary

Join our client, a strategic consulting and operations agency, as a Senior Operations & Project Manager. This fully remote role requires managing client projects, providing executive support to the founder, and overseeing account relationships. You will lead and coordinate multiple client projects, manage project pipelines and budgets, develop SOPs, and ensure successful service delivery. The ideal candidate possesses strong project management, operational, and client success experience within an agency setting. This position offers a chance to take ownership of multiple initiatives and contribute to a fast-growing company.

Requirements

• 3+ years of project management experience in an agency or service-based environment
• Previous experience managing multiple priorities, operations, and clients simultaneously
• Proven ability to work in a fast-paced, dynamic setting and drive cross-functional initiatives
• Strong organizational and project management abilities, with a focus on execution
• Extremely detail-oriented, ensuring precision in project execution, documentation, and client communications
• Fluent in written and verbal communication skills; able to interact with clients and internal teams professionally
• Experience using project management tools (Asana is highly preferred) to manage workflows and resources
• Ability to think strategically while managing tactical details and daily operations

Responsibilities

• Lead and coordinate multiple client projects across various service lines
• Manage project pipelines, timelines, budgets, and deliverables
• Develop and optimize Standard Operating Procedures (SOPs) for project execution
• Monitor project profitability and ensure resource utilization aligns with business goals
• Coordinate with vendors and external partners to maintain smooth project operations
• Provide high-level administrative and operational support to the founder
• Manage email, calendar scheduling, and internal communications
• Support in business development initiatives, preparing reports, and optimizing processes
• Assist in maintaining and evolving internal documentation
• Ensure that strategic initiatives are executed efficiently with minimal oversight
• Serve as the primary, client-facing point of contact for key clients, ensuring satisfaction and long-term retention
• Oversee client onboarding, success management, and ongoing engagement
• Proactively monitor account health and identify opportunities for upselling or service improvements
• Ensure clear communication between internal teams and external clients to optimize service delivery
• Maintain structured client communications, reporting, and expectation management

Preferred Qualifications

Experience using Asana

Benefits

Fully-Remote (Work from Home), 9 AM - 5 PM EST