Operations Software Analyst

Summary

Join FIS Global, a company collaborating with Jobs for Humanity, and become a client-facing support specialist for German clients in the EU. This full-time role requires setting up and integrating applications, maintaining business processes, automating tasks, troubleshooting issues, and collaborating with support teams. You will apply new solutions to improve workflow and customer satisfaction, adhering to ITIL standards. The position demands strong customer orientation, analytical skills, and fluency in German and English. FIS offers a competitive salary, excellent benefits, and opportunities for growth within a supportive and innovative environment.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Economics, Finance, Banking or the equivalent combination of education, training, or work experience
• Experience in application support
• Very good knowledge of SQL
• Strong customer-orientation and communication skills
• Team player with excellent analytical skills and a results-driven and quality-oriented work ethic
• Very good German
• Good English

Responsibilities

• Setup, integration and parameter definition of applications new releases
• Support and maintain business processes and/or technical components (especially customized solutions) in FIS applications
• Invent and implement new ideas to automate existing processes
• Analyse, check and solve assigned daily issues or route to proper department
• Cooperation with first and second level support teams in the event of workarounds or troubleshooting in the customer environment within Incident Management
• Apply new solutions to speed up workflow and increase customers' satisfaction
• IT service management considering ITIL service and process standards

Preferred Qualifications

• Experience or knowledge in any programming language will be an asset (Java, VBA, Bash, .NET, Perl)
• Experience in Power Automate workflows creation will be an asset
• Unix user skills will be an asset
• Experience in finance and/or banking sector will be an asset

Benefits

• Working in the innovative and entrepreneurial environment of a growing international company
• Joining a team of talented experts in banking and payment solutions
• Comprehensive onboarding process
• External and internal trainings
• Work completely remotely – till the end of Covid19
• Possibility to work remotely partially or fully from the office after Covid19 – we are open to your needs
• Opportunities to growth
• Work-life balance
• Flexible working hours
• Contract of employment
• Competitive salary with excellent benefits: private health insurance for employees and their family, group life insurance, pension plan 5%
• Language courses during working hours