Operations Specialist

Summary

Join Bend Health, a company revolutionizing mental health treatment for kids and teens, as a full-time, remote Operations Specialist. This role is key to optimizing clinical workforce productivity and care delivery. You will support scheduling, performance analytics, and cross-functional initiatives to improve member outcomes and operational efficiency. The ideal candidate is analytical, detail-oriented, and comfortable working with data in a fast-paced environment. You will report to the VP of Operations and contribute to a collaborative team focused on improving access to youth mental health care. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Data Analytics, or related field required or equivalent combination of education and relevant experience in healthcare operations or data analysis
• 2+ years of experience in healthcare operations, workforce analytics, or a related analytical role
• Experience working with scheduling tools, EHR systems, and operational performance metrics
• Analytical mindset with the ability to draw insights from complex data sets and present findings clearly
• Process-oriented and detail-focused, with a bias toward operational efficiency and accuracy
• Collaborative team player who thrives in cross-functional environments
• Comfortable navigating ambiguity and adapting in a fast-paced, high-growth startup

Responsibilities

• Analyze clinical workforce productivity, identifying trends and areas for improvement across providers and service lines
• Develop and maintain dashboards and reports to support decision-making across clinical operations
• Recommend scheduling and staffing adjustments based on capacity, performance data, and demand forecasting
• Partner with leadership to define KPIs and track progress toward operational goals
• Collaborate with the scheduling team to ensure optimal clinician availability and alignment to member needs
• Identify opportunities to reduce appointment gaps, increase provider utilization, and improve schedule adherence
• Support routine and ad hoc analyses of appointment volumes, wait times, cancellations, and reschedules
• Monitor care plan adherence metrics and identify gaps in follow-up, clinical note completion, assessments, and asynchronous review timelines
• Track key partner SLAs and flag variances that could impact member experience or contract compliance
• Work with cross-functional stakeholders to develop solutions that improve both workflow compliance and care quality
• Participate in or lead projects that aim to improve operational performance, workflows, and member experience
• Coordinate with Clinical, Product, Tech, and Member Services teams to implement and evaluate process improvements
• Support testing, implementation, and training efforts tied to operational changes or new tools

Preferred Qualifications

Prior exposure to telehealth or behavioral health operations preferred

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity
• 401k contribution