Operations Specialist

Summary

Join Snapdocs, a rapidly growing company revolutionizing the mortgage market, and become a crucial part of our team. You will play a vital role in scheduling and managing mobile notary signing appointments, ensuring seamless transactions. This involves managing communication, resolving issues, and providing exceptional customer service. The position requires strong communication skills, customer service experience, and the ability to learn new systems. This is a remote role with flexible hours and a competitive salary, along with comprehensive benefits.

Requirements

• High school diploma
• A minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications

Responsibilities

• Perform tasks required to schedule notaries for in-person mobile notary signing appointments, including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolve common issues that occur during the duration of a transaction and escalate when necessary
• Use independent thinking skills while reviewing orders to help prevent work-stopping problems
• Provide white-glove customer service to our customers using our order management dashboard
• Make outbound phone calls when time-sensitive situations arise
• Perform quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
• Assist with post-close quality reviews as needed and report errors for resolution
• Provide helpful feedback regarding our product and processes
• Complete special projects as requested by their supervisor
• Maintain regular and punctual attendance
• Work overtime as assigned
• Work cooperatively with others
• Work in a remote (quiet environment)
• Have a functioning high-speed internet connection
• Comply with all company policies and procedures
• Show up to meetings on time, ready to listen & participate
• Manage a calendar/schedule and raise concerns to managers if there is a conflict

Preferred Qualifications

• Empathetic & patient; has the ability to see things from others' perspective, especially when problems arise
• Positive with a natural drive to help people, must be customer service oriented
• Curious and has a learning mindset; eager for feedback
• Ability to multitask, stay focused and self-manage in a fast-paced environment

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance