Operations Specialist

Summary

Join Kokua, a dynamic team dedicated to improving education, as an Operations Specialist. You'll play a crucial role in matching teachers with classrooms, ensuring 100% classroom coverage. This fast-paced role requires strong organizational skills, exceptional communication, and data analysis abilities. You'll build relationships with schools and teachers, utilizing data to drive innovation and improve processes. The position offers a competitive salary ($55k-$62k), generous benefits, and remote work flexibility, with preference given to Texas-based candidates. Kokua is committed to making a lasting impact on youth, and this role offers a unique opportunity to contribute to that mission.

Requirements

• Bachelor’s degree or equivalent work experience
• 1-2 Years experience teaching or otherwise working closely with students
• Exceptional written/verbal communication and people skills
• Strong time-management and prioritization skills 一 including the ability to track details and deadlines of multiple work streams
• Self-motivated with a demonstrated ability to independently accomplish goals
• Tech-Savvy

Responsibilities

• Fill 100% of Classrooms in Need
• Utilize an absence management system to monitor assignments and fill same day and advanced requests
• Use creativity, innovation, and people management skills to maximize Guest Teacher turnout
• Be an Organizational Master
• Effectively prioritize target outcomes for each day and week and pivot quickly to adapt as needed
• Attention to detail is key, as you will be the face of Kokua to our schools and Guest Teachers and responsible for critical data input
• Build Strong Relationships with Schools and Guest Teachers
• Following Kokua’s customer service standards, communicate professionally and warmly with teachers and schools, while keeping calm under pressure
• Build relationships with Guest Teachers to promote tenure and assignment fulfillment, as well as provide classroom support and assistance using your educational background and knowledge
• Engage with school partners to ensure satisfaction and retention and provide top quality service
• Utilize Data to Drive Innovation
• Feel comfortable using data to think strategically about how daily tasks and planning connect to high fill rates and Guest Teacher utilization
• Be proficient with Excel and Google Sheets, and gifted in analyzing data to investigate and improve processes and performance
• Do not settle for the status quo and when faced with a challenge, think creatively to find a better way
• Ensure Alignment Across Teams and Functions
• Work closely with our Regional and Talent Teams to ensure we are matching the right talent to the right classrooms
• Be a team player -- professional, solutions-oriented, and follow through on deadlines
• Bring a positive energy to the team and inspire those around you through your work and dedication

Preferred Qualifications

• Be a self starter, organized, pay attention to detail; proactive; pleasant and fun to work with
• Be a strong team player willing to do whatever it takes to get the job done.  No job is too big or too small
• Be motivated, hungry, and want to make an impact
• Be able to work across functions and teams within the organization
• Be an efficient communicator (written and verbal) who responds quickly

Benefits

• Salary range of 55k-62k per year with merit increases considered during performance evaluations
• Generous benefits and time off package
• Remote work