CloudTrucks is hiring a
Operations Strategy Lead

Summary

The job is for an Operations Strategy role at CloudTrucks, a virtual trucking carrier in the multi-billion dollar trucking space. The role involves supporting the Operations team, managing strategic initiatives, identifying opportunities for process optimization, monitoring KPIs, partnering with external stakeholders, and managing budgets.

Requirements

• 5+ year of experience in Operations, Operations Strategy or related roles at high growth start-up
• An entrepreneurial spirit, comfortable with navigating ambiguity and possessing a strong sense of grit
• Passion for solving complex problems and building scalable processes
• You succeed in high-growth teams (whether in tech, operations, strategy, consulting or a related experience)
• You are excited to work with BPO teams of Operations and Customer Support agents to implement new programs and processes to improve the way they operate
• Bias towards action with the ability to quickly consider what long-term decisions must be made today and what can start as an MVP
• A proven track record of concurrently managing multiple complex projects to completion within tight deadlines
• You love thinking about problems from a fundamentals approach; you translate strategic vision into measurable success metrics and applicable plans

Responsibilities

• Support the Operations team to improve their analytical and operational needs
• Program manage the execution of strategic initiatives in partnership with cross-functional partners
• Identify opportunities to improve efficiency, productivity and cost-effectiveness through process optimization and streamlining operations
• Monitor key performance indicators (KPIs) and operational metrics to track progress, identify areas for improvement, and make data-driven decisions
• Partner with external stakeholders to manage existing relationships and identify new partnerships to reduce operational costs and improve customer experience
• Partner with Finance to manage invoice approvals and functional budgets, including managing one of the largest P&Ls within CloudTrucks (Trailer Program P&L)