Dane Street is hiring a
Operations Supervisor

Summary

Join Dane Street as a Disability Operations Supervisor, leading and managing the day-to-day operations of the disability claims team, ensuring high-quality service delivery, compliance with industry standards, and meeting key performance indicators. Oversee a team of claims analysts, providing guidance, training, and support to enhance performance and promote career development.

Requirements

• An Associate’s Degree or Bachelor’s Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred
• Strong leadership and communication skills are required
• Demonstrated ability to analyze data, solve problems, and make decisions effectively
• Proficiency in using relevant software applications and systems is essential

Responsibilities

• Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes
• Oversight of the scheduling, quality assurance and/or admin functions (including ensuring all intakes are addressed promptly)
• Train, mentor, and develop team members to achieve individual and team goals
• Drive client satisfaction by ensuring all client inquiries and communications are addressed timely
• Monitor and assess team performance against established KPIs and metrics
• Identify areas for process improvement and implement action plans
• Collaborate with other departments to enhance operational efficiencies
• Maintain accurate records and documentation as required by company policy and regulatory standards
• Prepare reports on team performance and present to management

Preferred Qualifications

Prior experience with disability claims processing is highly desirable

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Generous paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend for remote workspace