Operations Supervisor

Summary

The job description is for an Operations Supervisor position at GLS, a fast-growing auto financing company. The role involves managing employees, providing training, and ensuring optimal customer support. The position requires a Bachelor's degree and specific skills such as excellent interpersonal skills, strong communication skills, organizational skills, and a hands-on approach. Benefits include competitive pay, medical insurance, dental insurance, vision insurance, telemedicine, supplemental insurance benefits, long-term and short-term disability, 401K with employer match and 100% immediate vesting, Paid Time Off (PTO), paid company holidays, Paid Volunteer Time Off (VTO) Annually, Tuition Reimbursement, Parental Leave, Business casual work environment, and a clear path for career growth.

Requirements

• Bachelor’s degree is required
• Phenomenal interpersonal skills with a focus on empowering others
• Ability to learn new concepts and think fast on your feet
• Strong drive, ambition, and the ability to motivate others
• Solid written and verbal communication skills
• Excellent organizational skills with high attention to detail
• Hands-on approach, and willingness to go above and beyond to get the job done
• Commitment to exemplifying organizational core values

Responsibilities

• Provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities
• Evaluate team operating processes, analyze reports, and identify all performance-related issues to ensure appropriate actions are made to maximize work effectiveness
• Establish strong working relationships with other business units
• Support the development and maintenance of departmental operating procedures
• Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
• Accept incoming calls and effectively resolve escalated complaints
• Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment