Operations Supervisor

Summary

Join our company as an Operations Supervisor and oversee assistant performance, monitor output quality, and drive success by increasing value, retention, and customer satisfaction. You will be responsible for identifying areas of improvement, developing assistant skills, conducting coaching sessions, and promoting employee engagement. This remote position requires a Bachelor's degree, excellent communication skills, and supervisory experience in a BPO environment or similar field. The role offers competitive compensation, a skilled-based bonus, remote work flexibility, and opportunities for rapid promotion and personal growth within a fast-growing US company.

Requirements

• A Bachelor’s degree
• Excellent written and spoken English communication skills
• At least 2-3 years of experience as a supervisor or team lead in a BPO environment or similar
• At least a year of experience working in the virtual assistant field
• Fast reliable Internet connection & reliable electricity
• Professional microphone headset or functional computer microphone equivalent
• Fast, responsive computer
• Clean & professional background/audio environment for video calls with customers

Responsibilities

• Oversee assistants and monitor their attendance, performance, and the quality of their service and outputs
• Identify areas of improvement and strategize on ways to develop the assistant’s skills to meet the client’s expectations
• Conduct coaching sessions to improve performance and to identify assistant challenges and help them to overcome them
• Promote employee engagement through different programs to boost morale

Benefits

• People-focused company with a culture centered on community and personal growth
• Ability to network with executives at one of the fastest-growing companies in the US
• Opportunity to obtain knowledge about many industries simultaneously
• Remote work-friendly
• Avenues for rapid promotion & salary increases as the company scales
• Work on a 100% remote team that's spread across the globe
• Be a part of an early growing customer success team at an early stage, high-growth company
• Competitive compensation
• Salary: Basic Salary+ Skilled-based bonus