Operations Support Associate

Summary

Join dLocal's Payins team as an Operations Support Associate and contribute to the efficient execution of daily operational tasks in a global, remote-first environment. You will ensure the correct flow of payments across various countries, perform daily routines including processing manual payins and analyzing reports, identify and report issues, manage SLAs, and collaborate with other departments. This role requires a bachelor's degree or equivalent, 1+ years of administrative experience, fluency in English and Spanish, strong Excel skills, and excellent analytical and communication abilities. dLocal offers a comprehensive benefits package including remote work flexibility, a referral bonus program, learning and development opportunities, language classes, a social budget, and unique opportunities like dLocal Houses.

Requirements

• Bachelor’s degree in administration or any other related field (in process or completed)
• 1+ years of administrative or back office experience, preferably in a multicultural environment
• Fluent in English and Spanish
• Strong excel skills, ability to handle large amounts of data and to create reports
• High attention to detail, excellent analytical skills, Systematic and well organized
• Ability to adapt to change quickly and multi-task
• Excellent communication skills
• Proactive and resolutive

Responsibilities

• Ensure the correct flow of operations in the company by completing the payments received in different countries where the company has a presence
• Perform daily routines that include: Processing and ensuring the corresponding manual payins within the established deadlines, analysis of reports and processors performances, getting to know the Convertion Rate and correct flow of the merchants, contact Operations, IT and Incident Management area to solve possible technical problems
• Identify and reporting issues and follow-up corrective actions to resolve differences and deficiencies
• Manage tight SLAs and prioritizing workload according to urgency
• Work closely with other departments of the company
• Answer with an analysis of claims from merchants or end users

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!