Operations Support Associate

Summary

Join dLocal's Refunds team as an Operations Support Associate and contribute to a global company enabling payments in emerging markets. You will ensure smooth operational workflows by processing refunds, collaborating with banks and processors, analyzing reports, and resolving technical issues. This role demands strong organizational and analytical skills, proficiency in Excel, and fluency in English and Spanish. The position offers a flexible, remote-first work environment with various benefits. dLocal prioritizes a positive candidate experience, ensuring communication throughout the application process. Become part of a diverse, global team impacting millions daily.

Requirements

• Bachelor’s degree in administration or any other related field (in process or completed)
• 1+ years of administrative or back office experience, preferably in a multicultural environment
• Fluent in English and Spanish
• Strong excel skills, ability to handle large amounts of data and to create reports
• High attention to detail, excellent analytical skills, Systematic and well organized
• Ability to adapt to change quickly and multi-task

Responsibilities

• Ensure the correct flow of operations in the company by completing the refunds received in different countries where the company has a presence
• Perform daily routines that include: Processing and ensuring the corresponding manual refunds within the established deadlines, contact with banks and processors for confirmation of refunds, analysis of reports and contact with the technical area to solve possible technical problems
• Identify and report issues and follow-up corrective actions to resolve differences and deficiencies
• Manage tight SLAs and prioritize workload according to urgency
• Work closely with other departments of the company

Benefits

Flexible, remote-first dynamic culture with travel, health, and learning benefits