Pactum AI is hiring a
Operations Support Specialist in Estonia

Summary

The job is for a Part-time Operations Support Specialist at Pactum, an AI start-up that specializes in commercial negotiations. The role involves supporting end users, collaborating with various teams, and driving negotiation success. The candidate should have customer-facing experience, fluency in Japanese or Korean, and be comfortable using a CRM.

Requirements

• Strongly fluent in Japanese or Korean; fluent in English
• 2-3+ years of customer-facing experience
• Experience in a fast-paced, customer-centric environment

Responsibilities

• Work closely with the Implementation team and the Lead Negotiation Success Manager to deliver the best possible negotiation project in the world
• Collaborate with the Program Manager Project Team during the live phase, jointly responsible for delivering client and Pactum value through automated negotiations
• Support the users of our product with a customer-centric mindset by helping them to address issues and challenges
• Drive the success of negotiations through calling, emailing, chats
• Edit configuration of all existing automation elements in Pactum to ensure optimal automated processes by collaborating with the Lead Negotiation Success team
• Help the users of our product to achieve agreements in our software and use our software
• Make decisions on how to most efficiently deliver high-quality support during full-roll-out
• Participate in analyzing the project results and suggest future improvements

Preferred Qualifications

• Ease and comfort in speaking on the phone
• Experience in outbound sales, call center, or cold calling preferred but not required
• Startup experience preferred but not required
• Experience using a CRM preferred, or ability to pick up new technology quickly

Benefits

• Competitive salary
• Flexible working hours
• Unlimited PTO
• Comprehensive medical, dental, and vision insurance
• Remote work setup
• Investor backing underscores our stability and fast-paced growth
• Collaborative, innovative, and inclusive company culture