Pismo is hiring a
Product Operations Specialist

Summary

The Product Operations team member will support operational and technical issues, work closely with the Engineering Team to identify operations issues, develop support materials, help with customer implementation, work closely with customers and IT Governance team, build and iterate on systems that inform the tech team of key user issues, create accountability systems, summarize trends and themes from feature requests, support management of projects related to feature development and maintenance, and gather and analyze product data.

Requirements

• Bachelor's degree in computer science or similar
• Solid experience in the product area
• Proficiency in SQL and logs
• Experience with cards (financial industry)
• Excellent writing and oral communication skills
• Advanced English or Spanish

Responsibilities

• Support Operational team and squads to solve operational and technical issues
• Work closely with the Engineering Team to identify operations issues and bring them to the squads to improve the products/features
• Be the key person to support the efficiency between engineering, product, and customers
• Develop support materials and documentation about the product business and processes that involve the operation process
• Help the Product and Engineering Team to support the customer implementation
• Work closely with the customers and IT Governance team to support the Product Manager on customer cards
• Building and iterating on systems that inform the tech team of key user issues and seeing through their resolutions
• Creating accountability systems that better track and circulate the status of feature development to inform internal teams
• Summarizing trends and themes from feature requests, support tickets, and churn reasons
• Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders
• Support management of projects related to feature development and maintenance that sit within the product, engineering, and design teams
• Gathering and analyzing product data, surfacing to relevant teams to inform the direction and understanding of key features

Preferred Qualifications

• Desirable experience with the migration process
• Desirable experience with Looker or Grafana
• Desirable experience with process design

Benefits

• Remote work
• Flexible hours
• Gympass
• Meal & Food vouchers
• Remote work financial support
• Life Insurance
• Medical and Odontological Assistance
• Employee child care benefit: daycare
• Vidalink partnership
• Day off (Birthday)
• Support for studying languages
• 50% off AWS and GCP certifications